My Nokia 950XL has out of the blue started to come up with this message. I press fix and it does its issue and says “Your account was updated successfully”, however the message comes up again as soon as I go back to Mail. After trying many things, I deleted the
account on the phone and then re-entered it. Now the problem is still the same and the account hasn’t updated on the phone. The settings problem is still there. My Ascend Pro 4 doesn’t have this problem, nor does my wife’s Lumia 640XL.
The only recent change I made is to add a Bigpond account and link it with the Outlook account. This was also done on the Surface and the Lumia 640XL neither of which have the problem.
I have deleted the extra account – still the same problem. The Outlook account will not update. I have deleted and re-entered the Outlook account. No change. I now have a phone that won’t receive email.